Many companies have remained unchanged for a few years now, but with COVID-19 enforcing flexible working arrangements, if you really want to grow and thrive, outsourcing could be a way forward for you and your business.
Many business owners recognize that in order to grow, they need to set up systems and processes to help their business scale, but that’s not often something anyone actually wants to carry out. This is where working with an outsourcing company could help make your ideas and goals come to life.
Of course, outsourcing your processes can be a daunting concept, so here are a few tips to help you decide if outsourcing is the right move for you.
Signs you should build an outsourced team
1. Your onshore team are overwhelmed with tasks
You may find that your staff members are immersed in various tasks without progression.. Take a look at which of the tasks your team is performing. Are they time-consuming or repetitive? If these were outsourced your onshore team could focus on more growth and profit-driving tasks and would allow them enough headspace to do what they do best.
2. Your customer service efforts aren’t paying off
Great customer service is essential to the success of any business. These days, it’s easy for people to drop online reviews and ratings for every transaction they make. This means that the service you provide your customers can make or break your company.
No matter how advanced technology has become, you can’t attract and retain loyal customers with poor service. And we must consider the preconceived views about foreign customer service teams. Did you know outsourcing locations like the Philippines have the softest tone to the Western ear. Could looking at different countries provide various solutions?
3. You’re failing to execute business ideas
There may be times when so many ideas pop into your head to improve your business. You gather your staff members for a meeting to discuss your plans and strategies. But their hands are already full and they don’t have enough time to help you execute a game plan.
Without the right people having time to do the work, your business ideas will go nowhere. Outsourcing to the Philippines provides you with the time that you need (and even extends it when you utilize the time zone to your advantage) to carry out new innovations – helping your business to stay ahead of the competition.
4. You’re failing to look after important tasks
Do you need to update your website or ensure your invoices are sent on time? While these tasks may appear to be simple, delaying them can have real consequences for your business. Build an offshore team who handles this for you, gives you peace of mind, ensures your business is still running and frees up your time to do other, more strategic activities.
5. You’re struggling with a key area in the business
Your onshore staff may be skilled in one area but need support in another. You must acknowledge that you and your staff cannot do everything at the same time. Review your processes and identify which areas you need to outsource to experts.
Are you having a hard time developing your own app? Do you want to produce high-quality corporate videos and photos? Maybe you need someone to handle your finances. It’s best to outsource these key areas in your business.
6. You find it hard to hire the right staff
Recruiting and training new staff can be time-consuming, and it’s not always easy to find people who fit with your culture and standards. If you regularly spend your entire day looking for and hiring new employees, you should consider if there are tasks that you could give to an overseas team?
Outsourcing your HR department to a service provider helps you manage everything—from onboarding to managing your staff. Defining clear goals and objectives can also ensure you have the right people who are ready to work towards your goals and vision.
Outsourcing with Cloudstaff
At Cloudstaff, we have over 20 years experience in working with customers offshoring their business processes. We can help you recruit, interview and train the right staff to ensure your overseas business model is successful.
With Cloudstaff, you always have the best choice.
If you want to know more, get in touch.