7 steps to successful outsourcing

Sustainable growth is the primary goal of almost every outsourcing business. We live in a fast-paced world and the market is very competitive. Timeliness has become one of the most important components of growing a business in this rapidly changing business landscape.


To provide your customers with the best products and services and to focus on growing your business it’s important for you and your core team to focus on your core competencies. This is exactly why high-performing executives choose outsourcing services. Outsourcing gives them the time, the workforce flexibility, the agility and the cost efficiencies they need to grow their business.

So how can you take your business to the next level as you embark on your own outsourcing journey? We’ve listed seven things you can add to your business development plan to help you leverage outsourcing to reach your goals quickly and efficiently.

1. Set your goals clearly

Outsourcing business roles is never an easy decision and it is best to get your whole team involved. While they may have different views on where and how to start, you have to consider your overall goals. Be specific. Are you trying to reduce company expenses? Do you want to improve your workflows? Do you want to deliver better value to your customers? Define your goals to get everyone on the same page and use them as your guide to leverage outsourcing for your business.

2. Identify roles and responsibilities to be outsourced

There are plenty of roles you can outsource including accounting, development, technical support, marketing, and administrative tasks—anything that is essential but would get in the way of key staff driving the core growth of your business. However, keep in mind that things that are related to your core business shouldn’t be outsourced. For instance, in a Real Estate business, networking is best handled by local managers while the administrative tasks are best managed by an outsourced team.

3. Find the right outsourcing partner

You can only succeed in outsourcing when you have the right BPO partner. But how can you tell whether one is a good fit for your company? While there are a number of capable outsourcing providers out there, there are things you need to consider such as their track record, access to talent, staff retention, utilization of technology, reliable infrastructure, security, and a strong management team. See our 10-step guide to choosing the right company for offshore talent.

4. Evaluate the cost

Outsourcing can only save you money if it works and you can guarantee that it will work when you’ve set clear goals, identified the roles you need to outsource and partnered with a reliable outsourcing provider that fits well with your company. But many businesses find that they’re able to save up to 70% off regular staffing cost because they’re not simply looking into reducing wages but rather building an efficient workforce that adds real value and enables them to maximize their ROI. Cloudstaff’s innovative efficiency accelerator uses custom-built technology, streamlined processes, training and culture to further increase the value of outsourcing to your business.

5. Communicate your expectations

Another important thing to do when outsourcing your business functions is to relay your expectations to your outsourcing provider. Lay out your business development plan so they can have a better understanding of your goals. They should be able to focus on the things that matter most to you. Be clear about the work you want to get done or how you would like them to get done so they don’t wind up making assumptions about your preferences. No service provider can tell what exactly it is that you’re thinking about when it comes to growing your business.

6. Overcome obstacles and challenges

Working with the right outsourcing partner doesn’t necessarily mean that you won’t be encountering any challenges along the way. Evaluate the possible risks like technological problems, environmental concerns, or even legal and security risks—things that could hinder your success when you’re outsourcing your business. These will help you make the right decisions. But more importantly, speak to your team and service provider so you can create more opportunities rather than problems.

7. Make good use of the outsourcing benefits

Outsourcing is a continual journey of improvement. A great outsourcing partner won’t just set and forget you—they will be with you all the way. They will help you continually evolve your team and processes. They will work with you to help you get the most from outsourcing. To stay ahead of the competition, you’ll need to continuously focus your efforts on your core business. Outsourcing gives you the opportunity to focus on the things that are really important to your business and reclaim some of the time you spend on the ‘little things’ that can be best handled by someone else. Smarter outsourcing with Cloudstaff will help your business grow.

Looking for other outsourcing tips and strategies? 

Cloudstaff’s outsourcing experts are always available to help. We’ve been setting up teams of outsourced staff in the Philippines for over 10 years for companies of all sizes. From helping you get started, to fine-tuning high-performance teams, we are always happy to share our experience with you. Speak with us today.