Lloyd Ernst, has had a distinguished career in the Australian IT industry as an internet pioneer and entrepreneur. He was the founder of WebCentral, which became a leading innovator in web hosting and won various awards including Microsoft Global Hosting Company of the Year for 2003 and 2004 respectively.
In 2005, Lloyd joined the board of PIPE Networks which listed in the Australian Stock Exchange in May 2005 (ASX:PWK). Within 3 years, PIPE Networks deployed over 600km of dark fibre, built tier 1 data centre facilities and built PPC-1, the first competitive submarine fibre optic cable linking Australia to the US via Guam.
Lloyd is now focused on redefining the outsourcing industry through the seamless integration of technology and the people who use it. He is dedicated to creating the technology that will reshape the sector, by providing staff with the tools they need, and the customers the experience they want.
Adam has more than 16 years of experience in sales and customer service, previously working with prominent, high-profile international clients in London.
Adam joined Cloudstaff in 2011 to develop strategic customer relationships in the UK before moving to the Philippines in 2012 to take up the Sales Director Role and focus on Cloudstaff’s global expansion.
Adam is responsible for the continuing growth of the company and the delivery of world-class outsourcing services.
Jamie is a highly driven, ambitious and sector-versatile Chartered Accountant with more than 15 years of experience in Finance. Some of his numerous achievements include spearheading the complete transformation of a Philippines business; creating new company structures, mergers and acquisitions, management of senior leadership teams, and handling complex exit strategies.
Prior to Cloudstaff, Jamie served as the President and Country Representative of V. Group, Manila, one of the largest provider of maritime services in the world, providing outsourced technical management of high-value maritime assets and wide-ranging technical support, workforce and commercial services.
Stewart has extensive experience across a variety of fields, including banking and finance, import and export, and logistics for over 24 years, which includes his 12 years of experience in business process outsourcing or offshoring for both Australia and the Philippines.
Stewart’s role as the Vice President for Operations focusses on the overall customer journey, process improvement and staff deployment. He is responsible in overseeing the Account Management, Customer Care, Recruitment and Training departments, as well as in keeping a keen eye on the company’s operations and its continual improvement.
Lee is tasked with focussing on the client user experience, product packaging and creating new market segments for outsourcing.
Previously, as the Head of Digital for CoreLogic, and was responsible for the development of Mobile, Social, Widgets & Web applications and is the solutions owner for the RP Data CoreLogic digital products. He is a respected presenter to major Australian lending, Valuation and real estate institutions on disruptive digital strategies, online acquisition tools and the mobile mortgage application and processes.
Lee has a mixed background in both print journalism and technology, making him both a self-professed technology geek and also a passionate evangelist for technology which transforms and simplifies the customer experience.
Elmer has 20 years of experience in the Human Resources field, and 9 years in a variety of other fields, such as information technology and teaching. In his many years of working in the business process outsourcing industry, he has imparted outstanding contributions to every role he had.
Elmer has instituted soft and hard skills to both supervisors and reporting staff through his training programs. He also spearheaded the installation of an attrition reduction program and communication system between HR and staff, which resulted in having highly engaged teams. His effective management of the HR processes enabled his previous company to meet the requirements of all client and internal audits.
As the Human Resource Manager of Cloudstaff, he is responsible for the overall HR operations and policies, as well as dealing with different staff concerns.
Geraldina has over 15 years of experience in the BPO Industry. She was part of the founding team for the Philippines based CCT Group, a leading outsourcing with notable accounts such as Sprint, AT&T and Citibank.
Geraldina held various global financial roles with CCT and worked to establish operations in the U.S. and Panama. She was responsible for global implementation and certification of PCI (Payment Card Industry). CCT Group sold to IQOR (New York). She has worked for Pricewaterhouse in the field of audit/public and private accounting.
Steve is a well-known Licensed Real Estate Agent with 31 years of experience in the industry and has been recognised as a top performing Real Estate salesperson over decades. He is a member of the Real Estate Institute of Queensland (REIQ) since 1988. He also holds a Bachelor of Business, an Advanced Certificate of Real Estate Management, as well as a Certificate IV in Workplace Training and Assessment.
In his previous role as a Corporate Associate for Australia’s leading Real Estate franchise group, he was responsible in training salespeople, admin, and property managers. With his vast experience and a unique combination of accounting, sales and business management skills, he can help your business.
Graham has been working in graphic design and marketing for over 25 years in both the corporate and commercial space. Previously working with some of the largest IT and Telecommunication giants in Australia he has developed and maintained some of the most recognisable and valuable brands in these industries.
He has many years’ experience in identity, communication, marketing, web and application development, and human interfaces. With a keen interest in the science of the human mind and a passion for quality and detail he now drives the marketing and creative direction of Cloudstaff and as a mentor, shares the information he has learned over a lifetime in the industry.