Customer Service

How to approach the millennial generation through customer service

How to approach the millennial generation through customer service

As the years tick by, Millennials are now increasingly the world’s largest consumer group, but if you want their loyalty, you need to do things their way with customer service. So before you start marketing your business, you need to understand their generation.  We all want good customer service, but what Millenials are looking for …

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Customer service is more than just transactions, it’s about human experience

Customer service is more than just transactions, it’s about human experience

Let’s face it, it’s not easy to deliver seamless customer service. You don’t even know who you’re going to deal with from day to day. But ultimately, customer service all comes down to what kind of experience you give to people. No matter how amazing your customer service agents are, you can’t predict the mood …

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Achieving business fluency through your multilingual staff

Achieving business fluency through multilingual staffing

In a globalised economy, multilingual staffing has never been more important. Imagine answering a call from a prospective client but you can’t understand the person on the other end of the line because they can’t speak English. Or perhaps you find a great supplier in China but you can’t communicate effectively.  Language and cultural barriers …

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Customer Service Operator Working at Night

Great customer service takes more than 8 business hours

In this modern day where consumers are online 24/7, all too often they expect your business to also provide a level of customer service that never sleeps. Cloudstaff has outsourced around the clock staffing solutions that will help you exceed your client’s expectations. For customer-centric organisations, the 8 hour business day is dead. Consumers want …

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