Deciding on the best outsourcing location, why does it really matter?

The effects of COVID-19 accelerated the digital transformation of businesses globally, with business functions being moved to a top outsourcing location for a more efficient implementation. With the traditional office model being replaced with personal satellite workspaces, what was once the primary roadblock when considering outsourcing has become the norm. 

Now outsourcing has become a mainstream (and often essential) business tool and the biggest decision that needs to be made by a company is where to base their outsourced teams. 

Choosing the right outsourcing destination

The outsourcing location can have a dramatic effect on the quality of the work being produced. Language, accents, and culture can present a challenge for some roles. For businesses who are considering outsourcing, we have compiled a few tips on how to choose the right location for your business. 

Here are some factors you should consider.

24/7 round-the-clock support 

When you have an established outsourcing partner, support will always be available, especially if you’ve decided to move some of your business functions in another time zone. Remote staff can help extend your hours of operation and there would always be staff available whenever needed. It can help increase your productivity and do more to meet your customers’ expectations in real time. 

Reliable, educated staff

Is your outsourcing partner located in an area that makes it easy for you to find the best candidates needed to expand your teams? You also have to ensure that they can provide you with business continuity strategies to support your team and operations in the event of a disaster. Having access to a talented and expert workforce, up-to-date systems, and seamless platforms will help you manage your business functions more efficiently. 

Reduced operational costs

In this period of an economic downturn having greater flexibility for your business matters a lot. One of the many advantages of outsourcing is its mutual benefits—it helps you lower your business costs while increasing your profits and delivering the best customer experience to your clients. 

Interactive communication 

The bottom line to successful outsourcing is maintaining clear communication between you and your service provider. Sometimes, cultural differences are seen as a barrier to effective business communication. This is why it’s important to make sure that the message is understood very clearly when you’re working with an offshore team. 

Find an outsourcing partner who is committed to bridging the communication gap for a successful team collaboration even if you are miles apart. 

Post-pandemic normal

The economic downturn forced organizations to be more efficient to survive. They have had to optimize their workforces and office spaces. By building offshore teams, many businesses were able to remain operational or even grow. Restructuring and expanding of teams will be one of the outcomes of 2020. 

Having remote teams in different locations may increase an organization’s chances of thriving and being resilient, and this is where choosing the best outsourcing location and outsourcing partner comes into play. 

Outsourcing with Cloudstaff

For businesses looking to build offshore teams, we believe that there is simply no better destination than the Philippines. While the lower cost of labor and abundance of English speaking professionals are the main attractions, there are so many other factors that make the Philippines the best choice for your business.

The cost of living in the Philippines is dramatically less expensive than in Western countries. This means that talented, highly educated workers cost a fraction of what they would cost in the USA or Australia. You can save between 60% to 70% of your labor costs by hiring staff in the Philippines.

There are over 2,300 higher education facilities in the Philippines, and education has become a very high priority for many Filipinos. This has created a massive talent pool to draw from.

Many Western businesses also suffer from high staff turnover. For this reason, many choose to outsource in the Philippines because it is much easier to find dedicated staff who are committed to long-term career employment rather than Western staff who often consider lower-tier jobs as temporary. For businesses, this means far less expense for recruitment, training, and domain knowledge loss.   

The Philippines is the third most populous English-speaking country in the world. English is one of the two official national languages and is the formal language used in schools, universities, business, and the courts. 

The country has thoroughly embraced Western culture as well more than any other outsourcing destination. As such, the cultural compatibility and friendly nature of Filipinos make them an ideal match for businesses requiring friendly customer service.

The outsourcing industry also receives significant support from all levels of government along with heavy investment in transportation systems, digital connectivity networks, and business-friendly strategies. The Philippine economy is consistently growing at approximately 6.5% per year. 

Cloudstaff has 8 first-class outsourcing office facilities spread throughout the Philippines. Our offices are designed with security, productivity and safety in mind. Our offices meet or exceed western standards and are places where staff want to be. We also offer work-from-home options for companies that don’t need their staff to work from a physical office.

Find out how you can set up successful and cost-effective offshore teams in the Philippines. We are always willing to share our knowledge and experience with you. 

Speak to one of our outsourcing specialists today.