Leading cloud technology enabler joins Cloudstaff leadership team.
Mark is recognized for building and growing highly regulated customer-focused cloud service operations.
Most recently, he served as Global Senior Director, SaaS (software as a service) and Support at Oracle, where he was responsible for global support and SaaS operations. In addition, Mark headed up customer care and success management teams supporting several leading Fortune 1000 companies.
“Mark brings a wealth of experience to the senior leadership team while at the same time understanding the need of fast growing companies like Cloudstaff and shares our vision of a technology platform enabling corporates to build modern workforces.” said Cloudstaff founder and CEO Lloyd Ernst.
“Cloudstaff’s technology platform is unique in the BPO Industry – I was impressed with how it has enabled them to scale people and locations and the depth of tasks they are able to perform for their customers.” said Mark.
Previous to Oracle, Mark was Senior Director of eServices and Support at Phase Forward which was acquired by Oracle in 2010. While at Phase Forward, Mark was instrumental in the establishment of Phase Forward as a global leader in the provision of SaaS. Mark received his MBA from IMD, Lausanne, Switzerland.
Cloudstaff is a leading provider of outsourcing solutions. Cloudstaff combines innovative technologies, “best-match” recruiting and modern work environments to provide offshore workforces that seamlessly integrate into customers’ existing company structures and workflows.
Cloudstaff passionately embraces technology to deliver next-generation outsourcing solutions that provide incredible scalability (in both sizes and capabilities), tighter workforce integrations, better team collaboration, higher rates of efficiency and detailed reporting.
Cloudstaff is committed to delivering world-class outsourcing solutions and the highest levels of customer satisfaction, while providing an enjoyable, family-friendly workplace that encourages personal and professional growth for staff. Cloudstaff aims to be a responsible corporate citizen and provides support for the community through its outreach and environmental programs.
Cloudstaff is an Australian-owned company with operation centers in the Philippines and China. Cloudstaff has offices in the USA, UK, Australia and Asia.
“Our innovation, our technology and our great people are the key to successful outsourcing”.
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