Should you outsource your key eCommerce functions or should you keep everything in-house? This is what most eCommerce businesses probably think about when trying to develop strategies to scale their business.
When eCommerce businesses grow, many companies struggle to scale their workforce to meet the demand. When an eCommerce business does not have the resources to meet their customer’s expectations, it can have a cascading and devastating effect on their business. When devising a blueprint for affordable and sustainable growth, outsourcing provides cost-effective and rapidly scalable workforce solutions that not only meet the current demands of the business but also help it grow even faster.
Many eCommerce roles are perfectly suited for outsourcing. When you outsource your eCommerce roles, you get to choose from a wide variety of highly skilled and experienced eCommerce professionals including copywriters, graphic designers, list managers, marketers, data analysts and platform specialists. Outsourcing provides access to highly experienced staff that can be onboarded really quickly (often in a matter of just days), manages all their day-to-day needs and provides them with a safe and productivity-first workspace—all while saving up to 60-70% off onshore staffing costs.
Another incredible advantage of outsourcing with Cloudstaff is staff retention. Often when outsourcing, companies forget to factor in staff retention. Low staff retention can dramatically increase the cost of outsourcing and needs to be considered. Cloudstaff has an incredible industry-leading staff retention rate of over 98%. This means way less downtime, recruiting and retraining.
How does outsourcing benefit your eCommerce business?
Every eCommerce business, big or small, needs to spend some money in order to make money. Whether you’ve grown into a successful company, there’s always a budget that needs to be spent on your platforms, products, advertisements and other marketing strategies—all to keep your online business running. However, you also need to ensure that your business stays profitable.
Building outsourced teams gives your business the expertise and manpower needed to ramp up your operations and expand your market reach. Outsourcing allows your eCommerce business to scale quickly and effectively without the need to spend more and in turn, increase your revenue and gain better return on investment.
24/7 customer support
Establishing an online business means that customers can come across your website no matter where they are in the world and no matter what time it is. When your web platform runs 24/7, your customers expect timely service.
eCommerce businesses are growing faster than ever and sometimes, the workforce and resources can’t keep up. Demands are increasing and customers are looking for better services and experiences. Outsourcing is the fastest and most cost-effective way to thrive in a 24/7 economy. You’ll have your business running 24/7 to accommodate potential and loyal customers, both locally and internationally.
Be more competitive
One person cannot run an online business alone. There are so many things that you need to think about like your web servers, web development, design, content management, or payment processing just to name a few. You need experts who can perform tasks that are outside your core competencies.
Utilizing top talent in the Philippines through outsourcing saves your business up to 70% off regular costs and gives your business a competitive edge. With the right outsourcing partner, you can retain the best staff which means you can do more projects and complete tasks more efficiently without worrying about rehiring or retraining.
When you’re running and maintaining your eCommerce business, there are certain functions that need to be executed year-round. However, you might also need to work on short-term projects as well. Rather than doing the extra tasks yourself or passing them on to your existing team, you can outsource short-term projects and let eCommerce experts handle them for you.
Outsourcing allows you to maintain business agility during peak and off-season, and efficiently scale up or down based on demand fluctuations. This helps shorten the learning curve and quickly onboard industry-ready and trend-savvy resources.
Grow your core
Designing the website, writing product descriptions, managing inventory or handling customer queries are things you shouldn’t be doing when you’re running your online business. These are tasks that are best handled by eCommerce professionals.
Focus on your core functions and have your outsourced team handle management and operations of your eCommerce store. Expert operational support gives you the opportunity to focus on developing growth strategies, enabling your online business to be more profitable.
Business managers are fully aware of how long and draining it could be to recruit and onboard new staff. You need to produce engaging job ads, search for the right spots to post them, interview candidates and eventually hire the best ones and train them. It’s such a demanding process especially when all you’re requiring is a revamp of your website or maybe better product descriptions.
Outsourcing provides you with immediate access to a massive talent pool of fully qualified and highly skilled eCommerce professionals with all levels of experience. Expanding your capabilities in the Philippines makes it easier to find staff with specialized skills that perfectly fit your eCommerce needs and who can instantly and efficiently work on your projects.
Find out how Cloudstaff can help your business
Cloudstaff’s outsourcing experts are always available to help. We’ve been setting up teams of outsourced staff in the Philippines for over 10 years for eCommerce businesses. From helping you get started, to fine-tuning high-performance teams, we are always happy to share our experience with you.