Account Management Team
As your co-pilots, let our Account Management team be your partners on the journey. Here are the leaders who help ensure you feel confident every step of the way.
Here’s our commitment to supercharging your success:
Onboarding Excellence
We ensure your team is geared up and ready, reducing the time to get your new team ramped up.
Regular Touchpoints
Monthly, or even more frequently if needed, your account manager check-ins ensure everything’s on track and address any tweaks or turns.
Strategic Reviews
Quarterly sessions with your advisory team to review progress, set shared objectives, and shape effective strategies.
Your Voice Matters
Through our Net Promoter Score, we’re all ears, celebrating our joint achievements and refining any areas you feel need enhancement.
Year-end Celebrations
Dive into the vibrant Cloudstaff community with an exclusive invite to our end-of-year ‘Roar’ gathering – it’s a must-attend!
Networking Opportunities
Engage, learn, and collaborate at our regional events and client workshops. Build relationships that last!
Cloudstaff Technology
Tools and apps at your fingertips, designed to give you clarity on your team’s tasks and ensure smooth operations every day.
Join us, and let’s shape a brilliant future together!
Meet your Account Management Team
Americas and Europe Team
Mark Castro
Regional Account Manager
Mark has driven success in the outsourcing industry since 2008, with deep expertise in US Tax and Telecommunications accounts. A Cloudstaff veteran of 8 years, he advanced from Service Delivery Manager to Account Manager, now leading North America Account Managers.
Asia and the Pacific
Jazzy Banayo
Regional Account Manager
Jazzy brings more than 20 years of experience across sales, marketing, project management, and onboarding, with deep APAC expertise. She takes a hands-on, strategic approach, working closely with clients to understand their goals and build momentum from onboarding onward.
Dani Rutter
Head of Managed Services
Dani is an accomplished professional with a strong background in fintech, BPO, and hospitality. She excels at building client relationships and combining strategic thinking with efficient operations to deliver lasting value.
Your sherpas of success
Tired of low-care outsourcers that just find you a body then expect you to do the rest? Talk to us today to understand how our success superstars can change your remote staffing game.
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