Strata Management Outsourced Staffing Solutions
Improve operational efficiency, reduce costs, elevate customer service, and grow your business, by seamlessly integrating offshore Cloudstaffers
If you are ready to grow, we are ready to go
In the dynamic landscape of strata management sector, professionals grapple with regulatory changes, market dynamics, and diverse client demands. This underscores the critical importance of adaptability and efficiency. At Cloudstaff, we empower Strata Managers to navigate this complexity with ease by leveraging the advantages of incorporating offshore professionals into their local onshore teams.
Free up onshore team members to spend more time with customers
Our Cloudstaffers can manage reception, invoicing, and marketing. They can and assist with repairs and maintenance, document management, compliance, contracts, and vendor and contractor co-ordination.
Our workflow experts can document and create training materials for your global team.
Our people-first culture attracts and retains top-talent
We were honored with the HR Asia Award for Best Places to Work in Asia in 2023, 2022 and 2021. With over 15 years of expertise in global remote staffing, Cloudstaff offers access to a vast talent pool of over 700,000 professionals. You can choose pretrained team members or we can train via our Cloudstaff Academy. Our resignation rate is below the industry average.
Our technology enables Cloudstaffers to work from home, or office
Our cutting-edge, purpose-built, secure industrial-grade technology optimizes productivity, and allows Cloudstaffers to work from home or our offices as you need. We’re wholeheartedly committed to efficiency, productivity, data security and ensuring your Cloudstaffers work without disruption alongside your onshore team.
Strata Management Roles
Our industry specialists work with you to tailor your role requirements. Here are our popular roles and tasks.
Administrative Assistant
Managing correspondence, record-keeping, and meeting organization including note taking during body corporate members / board meeting.
Compliance Administrator
Ensures that a strata property or community adheres to all relevant laws, regulations, and bylaws. Oversees compliance activities, managing documentation, and providing guidance to the strata council and property managers to maintain legal and regulatory standards.
Repairs and Maintenance Assistant
Maintenance and repairs coordination, making sure that routine inspections are done and scheduled accordingly, communication with tradesmen, and obtaining work order quotes from tradesmen.
Marketing Assistant
Supports the promotion and communication efforts related to a strata property or community. Marketing strategy support, content creation, digital marketing, client communication, community engagement and advertising available properties.
Invoicing Assistant
Invoice processing, Data entry, payment coordination, comms with vendors and tradesmen, works with the strata council to resolve any issues or queries related to invoices.
Receptionist
First point of contact for residents, visitors, and vendors at a strata property or community. Administrative and customer service tasks to ensure smooth operations and communication within the strata such as phone handling, email vetting, and taking messages.
Document Management Administrator
Organizes, maintains, and oversees all documentation related to the management and operation of a strata property. Ensures that critical documents are accurate, accessible, and secure, supporting the strata council and property managers in their decision-making and compliance efforts.
Contracts Administrator
Manages and oversees all contracts related to the strata property. This role involves coordinating with vendors, ensuring compliance with contract terms, and maintaining thorough records.
Vendor and Contractor Coordinator
Supports the coordination and management of all vendor and contractor activities related to the strata property. Liaises with service providers, ensuring work is completed satisfactorily, and maintaining records.
People & Technology are core to success
Culture is our top priority
Recognized for excellence, we were honored with the HR Asia Award for Best Places to Work in Asia in both 2023, 2022 and 2021.
We navigate talent gaps
We attract and retain top talent. We have a candidate pool over 700,000 and a resignation rate below the industry average.
We recruit top talent, you select best fit
We dedicate time to understand your specific needs and document your requirements, to ensure we match high performing professionals with your culture.
Work from home or from our office
Our technology and security posture provides flexibility for Cloudstaffers to meet your team’s needs and compliance including ISO 27001 certification.
Reduce overheads, lock in savings
A local mortgage assistant can cost up to 60% more than an offshore team member. Use our Team Builder to price your dream team.
Leverage our resident Six Sigma experts
With their expertise, they digitally capture your workflows and provide actionable recommendations to enhance efficiency.
Maximize time with customers
Assign tasks such as loan processing, post-settlement activities, and other tasks to your new Cloudstaffers leaving you more time for customers.
Client Growth Team, optimize growth
Once onboarded, we collaborate closely to ensure ongoing peak performance and strategize to optimize your growth plan.
Access to top global talent via seasoned recruiters
We source top talent outside your local footprint, leveraging our seasoned recruitment team to help screen and identify the talent you are seeking.
Our technology minimizes disruptions
Our cutting-edge technology, industrial-grade security, and business continuity, allows your cloudstaffers to work productively with minimal disruption.
Strata Management Technology Training
We are continually developing Cloudstaff Academy industry specific technology training to boost Cloudstaffer skills.
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Have more questions?
We are always here to help
What is strata?
Refers to a system of property ownership commonly used for multi-level apartment blocks and horizontal subdivisions with shared areas. It is also known as “strata title” or “strata property”.
What does outsourcing strata tasks mean?
Outsourcing strata tasks in the context of real estate refers to hiring external professionals or companies to manage various responsibilities and functions associated with the administration and maintenance of a strata property. This practice is common in strata schemes (condominiums, apartment complexes, etc.) to ensure efficient and professional management of the property.
Why should we consider outsourcing strata roles?
Outsourcing strata roles can provide numerous advantages to the management and upkeep of strata properties, such as apartment complexes, townhouses, and condominium buildings. Some of the benefits include : having access to skilled staff with specialized knowledge in strata management, efficiency and time-saving, cost-effectiveness, improved maintenance services, enhanced resident satisfaction, scalability and of course it allows you to focus on your long term plans for growth.
What types of strata tasks can be outsourced?
Strata Administrative Assistant, Invoicing Assistant, Repairs and Maintenance Assistant, Document Management Administrator, Contracts Administrator, Marketing Assistant
How do we choose the right outsourcing provider for strata roles?
Choosing the right outsourcing provider for strata roles is crucial for ensuring efficient and effective management of the property. Some of the things you need to do includes researching various outsourcing providers in your area or within your industry network. Look for companies with experience in managing strata properties or similar real estate ventures. Seek recommendations from other property managers or conduct online searches to identify potential candidates. It is also crucial to review their contract terms.
What are the potential drawbacks of outsourcing strata tasks?
While outsourcing strata tasks can offer numerous benefits, there are also potential drawbacks to consider: Loss of control, Communication Challenges, Quality Concerns, Dependency on Third Parties, Security and Privacy Risks and Cultural Misalignment. To mitigate these potential drawbacks, you should conduct thorough due diligence when selecting outsourcing providers, establish clear communication channels and expectations, regularly monitor performance, and maintain contingency plans to address any disruptions in service delivery.
Can we outsource only certain tasks and manage others internally?
Yes, absolutely. Property managers have the flexibility to outsource certain tasks while managing others internally based on their unique needs, resources, and priorities. This approach allows property managers to leverage the specialized expertise of outsourcing providers for specific tasks while retaining control over critical functions or areas where they have the necessary skills and capacity.
How do we ensure quality and accountability in outsourced strata tasks?
Ensuring quality and accountability in outsourced strata tasks is essential for maintaining the overall integrity and effectiveness of tasks and roles being outsourced. You should be able to clearly define your expectations, KPIs and metrics , Regular Monitoring and Reporting, establishing feedback and communication Channels and quality assurance processes.
What are some tips for a successful outsourcing partnership?
Creating a successful outsourcing partnership requires careful planning, communication, and collaboration. Start by clearly defining the objectives and desired outcomes of the outsourcing partnership. Ensure that both parties have a shared understanding of the goals, expectations, and success criteria for the partnership. elect an outsourcing partner with the necessary expertise, experience, and resources to meet your specific needs. Look for a partner who shares your values, communicates effectively, and demonstrates a commitment to excellence. elect an outsourcing partner with the necessary expertise, experience, and resources to meet your specific needs. Look for a partner who shares your values, communicates effectively, and demonstrates a commitment to excellence
Hope that clears things up! Anything else you want to know, just talk to us!
If you are ready to grow we are ready to go. One of our outsourcing specialists is waiting to help.
Or Call
Paul Findlay,
Director of Real Estate, APAC.
Mobile: AUS +61 459 199 222
Mobile: NZ +64 9887 1768