Mortgage Broker Outsourced Staffing Solutions

Improve operational efficiency, reduce costs, elevate customer service, and grow your business, by seamlessly integrating offshore Cloudstaffers

If you are ready to grow, we are ready to go

In the dynamic landscape of the mortgage industry, brokers navigate through fluctuating rates, evolving regulations, and shifting client demands. This emphasizes the critical role of efficiency and adaptability. At Cloudstaff, we empower mortgage brokers to thrive in this dynamic environment by harnessing the benefits of integrating remote professional team members into their onshore teams.

Free up onshore team members to spend more time with customers

Our Cloudstaffers can manage administration tasks like appointments, workflows, research, document preparation, and can assist with loan packaging and processing needs. Our workflow experts can document and create training materials for your global team. With less administration onshore, your team has more time for customers.

Our people-first culture and community attracts and retains top-talent

We were honored with the HR Asia Award for Best Places to Work in Asia in 2023, 2022 and 2021. With our people-first culture and over 15 years of expertise in global offshore, outsourcing, Cloudstaff offers access to a vast talent pool of over 700,000 professionals. Our resignation rate is below the industry average. Our Glassdoor rating 4.5.

Our technology enables Cloudstaffers to work from home, or office

Our cutting-edge, purpose-built, secure industrial-grade technology optimizes productivity, and allows Cloudstaffers to work from home or our office as you need. We’re wholeheartedly committed to efficiency, productivity, data security and ensuring your Cloudstaffers work without disruption alongside your onshore team.

Mortgage Broker Roles

Our industry recruitment specialists work with you to tailor your role requirements including full-time, part-time, contract and project work. Here are our popular roles and tasks

Loan Packaging Specialists

Preparation of quality loan documentation, NCCP documentation, RP data searches and reports, data validations, loan lodgements.

Loan Processing Assistant

Preparation & Verification of Documents, Enter Credit Applications
Perform Income/Expense Verifications, Check Serviceability and Funding options, Property Valuations, Lender Check-in and Follow-up, Settlement prep, Client Support, General administration.

Accreditation Administrator

Lender accreditation-related documentation preparation, delivery of necessary paperwork to lenders, oversight of the broker and lender accreditation process.

Sales Lead Generation Specialists

Lead generation, communications via digital channels, research and questionnaires for prospects, sales pipeline analysis, appointment setting with qualified prospects.

Marketing Coordinator

Brand building, social media management, content and blog articles, market research surveys, creating targeted marketing campaigns, keeping up with industry trends.

QA and Reporting

Ensuring accuracy and compliance by regularly auditing and vetting mortgage applications, producing analytics and reports based on KPIs in order and enhancing mortgage operations’ effectivenes.

Team builder

People & Technology are core to success

Culture is our top priority

Recognized for excellence, we were honored with the HR Asia Award for Best Places to Work in Asia in both 2023, 2022 and 2021.

We navigate talent gaps

We attract and retain top talent. We have a candidate pool over 700,000 and a resignation rate below the industry average.

We recruit top talent, you select best fit

We dedicate time to understand your specific needs and document your requirements, to ensure we match high performing professionals with your culture.

Work from home or from our office

Our technology and security posture provides flexibility for Cloudstaffers to meet your team’s needs and compliance including ISO 27001 certification.

Reduce overheads, lock in savings

A local mortgage assistant can cost up to 60% more than an offshore team member. Use ourTeam Builderto price your dream team.

Leverage our resident Six Sigma experts

With their expertise, they digitally capture your workflows and provide actionable recommendations to enhance efficiency.

Maximize time with customers

Assign tasks such as loan processing, post-settlement activities, and other tasks to your new Cloudstaffers leaving you more time for customers.

Client Growth Team, optimize growth

Once onboarded, we collaborate closely to ensure ongoing peak performance and strategize to optimize your growth plan.

Access to top global talent via seasoned recruiters

We source top talent outside your local footprint, leveraging our seasoned recruitment team to help screen and identify the talent you are seeking.

Our technology minimizes disruptions

Our cutting-edge technology, industrial-grade security, and business continuity, allows your cloudstaffers to work productively with minimal disruption.