back office assistant

Why a back office assistant should be your first hire

You know your business needs resources to achieve your goals but where do you begin? When starting your outsourcing journey, freeing up your time to focus on more business-critical objectives is invaluable. Here’s why many of our clients suggest hiring a back office assistant as your first step.

Cost savings

“In business, there are unsung superheroes that don’t wear the usual capes and costumes, but they are indeed dependable and trustworthy.”

Jean-Nicot Nemorin, General Manager, United Strata Solutions

Jean-Nicot Nemorin said that they decided to outsource their back office needs because of the savings in their overall costs.

By outsourcing back office roles, businesses can significantly decrease operational expenses over local hiring. With outsourcing, there are minimal technology expenses, such as computers and software, and there is no need to expand your office space to accommodate new staff, according to Mr Nemorin.

Moreover, the time you typically spend doing repetitive, trivial tasks puts your business at stake. It makes it difficult to focus on growing your business if you’ve got so much on your plate. Freeing up your time by delegating those tasks to an offshore back office assistant provides you the headspace to strategically plan, make efficiencies and be more creative.

Free up your time

Having a back office assistant gives you the freedom to focus on what’s important

Village Property started with a small rental portfolio in (YEAR). After multiple years of positive growth and a team of 25 onshore employees, they decided to supplement their local workforce and engage the services of Cloudstaff. 

Through outsourcing with Cloudstaff, they restructured how they work, had more time to focus on the needs of their clients, visited more properties and had more availability for client needs.

What did a typical day used to look like before hiring Cloudstaffers?

“Busy. There’s a lot of work—a lot of data entry. There are physical inspections that we have to do with properties which are quite time-consuming. By the time we come back to the office to do all of that stuff everything would have built up. This has just alleviated a lot of that pressure and stress from us to get everything done. Essentially, just having an assistant here to help is working really well and saving everybody a lot of time.”

Nicola Parisi, Head of Property Management, Village Property

True enough, having a back office assistant helps you focus on developing strategies to grow and develop your business – enabling you to concentrate on the projects to help your company reach its maximum potential.

Achieve cohesion

Having a back office assistant helps your team operate seamlessly and efficiently

Back office assistants are often referred to as the “glue” of an organisation. As a business owner it’s common to be juggling more than a few tasks at once. As you press forward to achieve your goals, having someone who can help you transition from one task to another without bogging you down is invaluable – this is where a back office assistant can help. They act as the support and extension of the whole company and are even known to be anyone’s lifeline, if necessary.

On a personal level, having a back office assistant lowers your stress and provides you with the space to think and act more clearly, enabling you to make sound business decisions and operate more effectively.

Effectively communicate with your offshore back office assistant

A primary concern when outsourcing is communication between on and offshore teams. Ensuring smooth communication is crucial for success. To facilitate this, Cloudstaff has implemented our ‘Tools for Success’. They help maximize your offshore team’s productivity, improve efficiency and ensure effortless communication.

Training is key to success

No matter where your teams are located, ensuring they have the right tools to perform their roles efficiently is essential. 

Take the advice of Jean-Nicot of United Strata Solutions,

“When you go through the interviews, make sure that you can see that person fits into your company. We had interviewed a few people and I think Christian has the qualifications and the experience we were looking for… Make sure that the procedures are clear and train them on the things you’re requesting them to do. They need to have clear steps.”

Nicola of Village Property, says:

”Hiring a back office assistant was one of the best business decisions we’ve ever made. We learned to loosen our grip of control and be open to changes. But of course, we initially took the time to train staff members and now it has made life so much easier. “We know time is very precious and it is something that cannot be bought. Being buried in paperwork and procedures causes you to lose track of your actual goal of building relationships with your clients. We’re very thankful for having John in our team who rose from a regular staff member to becoming a team leader.”

Both Jean and Nicola revolutionised the way they worked when they hired a back office assistant. While both were anxious at first, they’ve been satisfied with the significant impact it had on their respective companies.

Jean and Nicole join many business leaders who’ve discovered how outsourcing can help increase organizational capabilities, provide scalability and improve overall business efficiency. Finding the right outsourcing partner is essential to make this happen. 

Outsourcing with Cloudstaff

Are you ready to take the next step in your outsourcing journey or want more information about hiring a back office assistant with Cloudstaff? Contact our team for more information.

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