MANILA, PHILIPPINES – Cloudstaff, a leading global cloud workforce provider, has announced that its board of directors has appointed Gregory Ryan as the Head of Account Management and Growth for the company’s international operations, effective 15th September, 2020.
Gregory’s appointment to the newly created position will see him lead Cloudstaff’s Account Management and Customer Care divisions as the company embarks on an ambitious growth strategy with a major focus on expanding into the US market. Gregory’s responsibilities will encompass all customer experience interactions, organic growth and external customer messaging.
Cloudstaff founder and CEO, Lloyd Ernst, says Greg’s background of customer management excellence with some of the world’s largest global companies is exactly the type of experience the organization was looking for during this pivotal stage of growth.
“I am excited to have Greg join the team to help lead us through this major expansion period,” Ernst said.
“Greg is a proven leader. His track record of achieving major growth across the BPO and IT sectors will be vital as we take Cloudstaff to the next level.”
Prior to his appointment at Cloudstaff, Gregory served in Senior Executive sales roles at Domo, FireEye and VERITAS, as well as holding senior client management and marketing positions with IBM, Wipro and Telstra.
Gregory also currently serves as an advisory board member of Queensland-based software firm SAAS Aged Care Start-Up.
Reflecting on his appointment, Gregory says he is excited to be joining such a vibrant company and looking forward to working with Cloudstaff’s global client base to help them transform their businesses through smarter outsourcing solutions.
“Cloudstaff is an exciting and passionate company with a unique value proposition targeted at the growth customer segment which is facing dynamic change. My goal is to make Cloudstaff renowned for its world-class and innovative customer experience.”
Cloudstaff is a premium outsourcing provider that helps businesses to grow and achieve greater
sustainability by providing high quality staff, world-class facilities, and removing the burdens of recruitment, HR, and payroll.
Established in China in 2005 by founder and current CEO, Lloyd Ernst, Cloudstaff originally focused on software development for Western markets, however, in 2010, Ernst identified the Philippines as an emerging market for the provision of outsourcing services.
After establishing a Philippine office in the Metro Clark region of Central Luzon, the company grew rapidly, finding great success in providing outsourced accounting, finance, administration, and real estate support staff to the Australian market.
With an ever growing workforce, Cloudstaff expanded its operations by opening seven new offices in Metro Clark, as well as two offices in Manila (Ortigas and Makati), and an operational hub in Cebu.
Today, Cloudstaff provides over 2,500 staff performing more than 270 unique job roles to clients around the world, with a focus on the Australian, US, UK, Singapore, and Hong Kong markets.
Domestically within the Philippines, Cloudstaff has adopted a ‘#1 Workplace in the Philippines’ mantra, which sees staff receive numerous perks and benefits. The strategy has resulted in Cloudstaff boasting a 98.1% staff retention rate – one of the highest in the industry.