Client Success Team
As you ascend to new business heights, we are by your side in staffing success.
As your co-pilots in growth, let our client success team be your sherpas for success. With our unparalleled lineup of 20+ Account Managers, seven onshore client success leaders, and our Chief Growth Officer at the helm, we ensure that you’re supported, guided, and celebrated throughout your journey.
Here’s our commitment to supercharging your success:
Onboarding Excellence
We ensure your team is geared up and ready, reducing the time to get your new team ramped up.
Regular Touchpoints
Monthly, or even more frequently if needed, your account manager check-ins ensure everything’s on track and address any tweaks or turns.
Strategic Reviews
Quarterly sessions with your advisory team to plan for growth, set shared objectives, and initiate powerful strategies.
Your Voice Matters
Through our Net Promoter Score, we’re all ears, celebrating our joint achievements and refining any areas you feel need enhancement.
Year-end Celebrations
Dive into the vibrant Cloudstaff community with an exclusive invite to our end-of-year ‘Roar’ gathering – it’s a must-attend!
Networking Opportunities
Engage, learn, and collaborate at our regional events and client workshops. Build relationships that last!
Cloudstaff Technology
Tools and apps at your fingertips, designed to give you clarity on your team’s tasks and ensure smooth operations every day.
Join us, and let’s shape a brilliant future together!
Meet your Client Success Team
Americas and Europe Team
Adrian Costello
VP of Client Success
Adrian has extensive experience operating at a senior level and an outstanding record of success in transforming customer experience and driving positive change in complex organizations.
Kimberly Verduzco
Client Success
Kimberly has a passion for fostering strong connections and ensuring exceptional client experiences. With a keen eye for detail and a natural ability to connect with others, she is committed to delivering top-tier service and building enduring relationships.
Michael Lallana
Client Success
Mike is a business operations and customer success specialist with over 25 years of experience. He helps drive sustainable revenue growth by optimizing customer experience and maximizing customer ROI.
Asia-Pacific Team
Brett Makemson
VP of Client Success
Brett leads a team of Client Growth Advisors, empowering them to provide excellent communication, education and strategic insights to our clients. His leadership fosters a culture of innovation and dedication to client success, driving the team to consistently exceed expectations and helping their clients grow.
Billy Wall
Client Success
Billy is an experienced relationship manager in offshoring, specializing in growth and operational strategies within BPO. He is skilled in strategy implementation, change management, training, capability development, customer experience, and team leadership.
Garath May
Client Success
As an experienced Client Growth Advisor, Garath has developed a wealth of knowledge in sales, IT, and communications and marketing. He stands as a trusted advisor in business expansion and user retention. His journey reflects a commitment to fostering success.
Christine Pulanco
Client Success
Christine is currently focusing on forming relationships with all her clients in her portfolio. She is responsible for being the strategic partner with our clients, ensuring they grow with Cloudstaff, increase retention and reduce churn.
Your sherpas of success
Tired of low-care outsourcers that just find you a body then expect you to do the rest? Talk to us today to understand how our success superstars can change your remote staffing game.
