In this modern day where consumers are online 24/7, all too often they expect your business to also provide a level of customer service that never sleeps. Cloudstaff has outsourced around the clock staffing solutions that will help you exceed your client’s expectations.
For customer-centric organisations, the 8 hour business day is dead. Consumers want service and support when they need it – even if it’s way past your regular business hours.
Providing 24/7 business support might seem a little overwhelming at first, but it’s much easier than you may think. To help keep your customers happy and ensure that you’re not missing out on potential sales, we have come up with the following tips to follow.
Don’t keep them waiting
Customers hate waiting—who doesn’t? Clients may get extremely impatient if and when there is an issue with the goods or services they have purchased.
It’s your responsibility to resolve their issues and answer any questions about your product promptly, no matter what time of the day.
Failing to provide an adequate solution for their concern or failing to respond to their inquiries may drive your customers to look for another service provider who can give them the support that you aren’t.
Quick responses make your customers feel as though they are valued by your business, and when customers feel valued, they show loyalty.
Extend your business hours
Your customers might need you at 2:00 am when your team is already fast asleep or on Saturday night when you’re having the time of your life.
Frankly, they don’t care what you’re doing. All they know is that they are interested in your product or service and either want to buy it or know more about it.
Extending your business’ online customer service hours will provide you with a major advantage over your 9-to-5 competitors.
Traditionally, employing staff after hours has been a very costly exercise that was prohibitive to many businesses, but with modern outsourcing, such as the services provided by Cloudstaff, businesses of all sizes can enjoy the benefits of affordable 24/4 customer support.
Outsourcing means you don’t have to stay up all night
Making your customer service team available 24/7 doesn’t mean that you need to stay awake all through the night. Outsourcing your customer support team to Cloudstaff is a scalable, replicable and quality solution.
Cloudstaff already assists many businesses in making the jump to the “follow-the-sun” support model. We help businesses to incorporate 24/7 operations and their customer service team in a cost-effective way.
We can custom build your support team with the right skills, support processes and workforce management tools to meet and surpass your customers’ expectations—around the clock.
When you build a support team with Cloudstaff, we support you and your customers all day everyday, so If it’s time for you to go beyond 8 business hours, speak to us today to learn more – firstname.lastname@example.org.