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How to get your onshore team on your side when you choose to outsource

> How to get your onshore team on your side when you choose to outsource

How to get your onshore team on your side when you choose to outsource

You have finally decided that you’re ready to outsource some of your business tasks. It’s the perfect time to expand your business and gain more opportunities. But what about your onshore team? Are they on the same page? 

Outsourcing has both many benefits and many challenges, which is why you need the right strategies to make it work. One of those challenges could involve having an onshore team who may not be ready to embrace change.

Some staff may feel unsure about the idea of outsourcing. Some may even think that an offshore team might eventually take their jobs away from them. How can you reassure them that you only want to offer them more support by outsourcing? Will they be able to successfully cooperate with a remote team of specialists?

When presenting the idea to your onshore staff, it’s important that you get the message across in a logical way. There are various points you can discuss with your team to help them understand the benefits of outsourcing.

5 ways to introduce outsourcing to your onshore team

1. Job security

An onshore team working with a remote team is no longer a new concept. Still, in-house teams tend to feel anxious about the changes that are about to happen in the company. There are different reasons behind this, but one of the most common fears is that they might lose their job. They may think that with your plan to outsource the business, you may end up firing them.

You need to let them know the reason why you’re outsourcing. Perhaps it’s because you need more staff with the right skills and technology? Perhaps it’s because the business is having a hard time meeting the growing demands of customers?

Present to them the opportunity that they could also become the next leaders of your company. They could supervise the work of an outsourced team. Allow them to see the bigger picture..

2. Communication

Both your onshore and offshore teams need to communicate if they’re going to work on a project together. Without proper communication, problems are bound to arise. That’s why you need to put in some effort to make sure that everybody is in touch with one another.

Does your onshore team worry that your remote team won’t be able to speak English well? Will there be any cultural differences that would hinder collaboration? To avoid these, it is advisable to  set up periodic video conference so both teams can get acquainted. It makes a huge difference when onshore and offshore teams can meet from time to time. Good communication usually leads to better cooperation.

3. Authority

Your top onshore staff may be experts in certain elements of your company and could be extremely attached to the work that they do. In some cases, they might not be willing to pass on the work or information to others. What happens now?

You need to give your onshore team the right perspective. Explain to them how outsourcing could benefit not just them but the entire company as well. By improving your business processes, they can spend more time doing valuable work and learning new skills. They may have several ideas to help grow the business, but lack of time and control doesn’t give them the chance to work on those ideas. Outsourcing could be a way to promote positive changes in the business.

4. Technology

Is your offshore team going to use the same hardware and software that your onshore team is using to share files and track projects? This may be one of the concerns of your in-house staff. A quality outsourcing provider such as Cloudstaff should be able to match your business requirements. In most cases the tools and technology will not be an issue when outsourcing.

Your onshore team should be able to reach out to your remote team and collaborate without any barriers. Using quality equipment or software should lead to seamless outsourcing and get rid of communication troubles, encouraging your staff to cooperate with your outsourcing plans.

5. Organisation

Even if cooperation between your onshore and offshore team is achieved, your outsourcing strategy can still encounter problems without proper organisation. To prevent this, you need the right tools and systems. Using free and readily available platforms such as Skype or Slack to set up regular meetings with your team can help promote collaboration. Just make sure that it doesn’t get overwhelming for them.

Organising video conferences with your team can help them work on a project in a more efficient manner. When you’re in the same room as your onshore team, they might forget to take notes on the discussion. But with an offshore team, keeping important things in mind is crucial. 

Expand your business with Cloudstaff

How much of your busy workday is consumed by tasks that someone else could do? Could your onshore team spend their time doing more important things?

With Cloudstaff, time-consuming and repetitive tasks will no longer be an issue. Outsourcing gives you access to a large pool of skilled professionals who can help get the job done.

The key is to give emphasis on the benefits that your onshore team can get from it. Jhoanna, a senior executive services officer, has worked with various real estate clients whose staff weren’t initially open to outsourcing. “My clients usually ask their local staff first, ‘Which of your tasks do you not enjoy doing and would rather pass to someone else?’” she said.

For some of our clients, they made it clear that their offshore team will be to support to their Australian-based roles. The outsourced services provided are designed to assist their in-house team and not to replace them.

Outsourcing doesn’t replace an onshore team. It takes away the tasks that stop them from doing things that would help grow the business. Repetitive and time-consuming admin tasks are the main reasons why some staff work past their shift. Offshore staff saves them from this and ultimately improves their work-life balance.

Your onshore team is capable of great results. But by teaming up with a reliable offshore team, they can produce results that are way better than what you expected. 

Are you and your in-house squad ready to team up with a group of outsourced professionals? Drop a message at info@cloudstaff.com to know more about how you can start building your strategy for the future.

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2019-11-28T13:45:17+08:00