If you are investigating outsourcing opportunities in the Philippines, this book is a great place to start. It contains hints, tips, and information that will help you understand the local culture and business practices of the country, and how to get the most from outsourcing.

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A message from the author

I have been working in the outsourcing industry in Asia for over 12 years, and the most important lesson I have learnt is that providing outsourcing solutions can be very challenging. There are many moving parts, unexpected constraints and there are so many rules to follow.

There are a lot of businesses that come to the Philippines with plans of creating their own workforce to supply companies, but they often underestimate the planning, processes, and infrastructure needed to deliver a successful solution.

I have dealt closely with customers who have been remarkably successful, and others that have not been able to make it work. These experiences, good and bad, have taught me a lot about successful outsourcing, both as a provider and a consumer of workforce solutions.

I have written this book to share some of the things I have learnt while working in the outsourcing industry over the years. While it only provides a general overview, I think you may find it useful.

Lloyd Ernst
CEO, Cloudstaff