Travel
People but without the excess baggage
The travel industry was hit hard by the effects of the COVID-19 pandemic. However, pent-up demand and pandemic-driven lifestyle have not affected people’s desire to travel.
But the impact, as a result of the pandemic, was disastrous. In fact, in June 2022, the Civil Aviation Authority raised concerns about the service travelers are experiencing.
Due to the speed and scale of recovery, the industry has not been able to catch up. Many industry staff were forced to find alternative roles as a result of the incapacitating effects of the pandemic, and are now choosing to stay in those roles.
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The impact on the airlines means cancelling flights due to staff shortages and losing essential and much-needed revenue gains after the pandemic. This has a knock-on effect on other businesses within the industry including hotels, ground travel, etc.
Employers today, regardless of industry, face a myriad of problems; an increase in demand for flexible working options following the COVID-19 pandemic, the lowest unemployment rates in decades, a rising challenge for employers addressing the labor shortage, and a need to focus on business growth while watching the bottom line.
Huge hiring drives are underway, but given recruitment challenges globally, the travel industry will not be exempt. HR departments are recruiting like mad, but it’s still a lengthy process.
So is there a solution?
Cloudstaff hires sales, booking agents, travel loyalty and customer service staff for the travel industry. We work with companies to help them find longer-term sustainable solutions to immediate problems. We work with customers to hire the right talent — you onboard them to your company standards, and we invest heavily in staff benefits such as healthcare, free lunches, cool offices, flexible working arrangements, and enterprise security grade technology.
Cloudstaff has helped Arrivia deliver their strategic vision in Australia. The Philippines team is a great fit and regularly scores high on customer service scores – they understand Australian culture and way of life.
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