Rodel Murillo
Outsourced Accounting & Finance | Business Excellence | Customer Success | Linkedin
With over 15 years of progressive experience in the BPO and Shared Services industry, Rodel Murillo has established himself as a dynamic and results-driven leader in Finance & Accounting operations. His career is marked by a proven track record of designing and implementing process improvements, driving operational excellence, and delivering significant cost savings and efficiencies across global organizations.
As a Senior Operations Manager, Rodel has successfully managed large, high-performing teams in SLA/KPI-driven environments, ensuring seamless service delivery and exceeding client expectations. He spearheaded the establishment of a Center of Excellence in Accounting & Finance, setting new benchmarks for quality and efficiency. His leadership has been instrumental in turning around challenging client campaigns, fostering long-term partnerships, and achieving measurable business outcomes.
Rodel is a pioneer in introducing Agile and Lean methodologies within his organization, optimizing workflows, enhancing productivity, and fostering a culture of continuous improvement. His expertise in transition management has enabled the successful migration of Finance & Accounting processes from the US, Europe, and Asia Pacific regions to Shared Services/Delivery Centers in Manila, ensuring minimal disruption and maximum value realization.
A passionate advocate for talent development, Rodel is committed to nurturing the next generation of leaders and high performers. His ability to inspire, mentor, and empower teams has resulted in a legacy of strong leadership and operational excellence.
Rodel Murillo’s career is a testament to his unwavering dedication to innovation, efficiency, and people-centric leadership. His strategic vision and hands-on approach continue to drive transformative change in the BPO and Shared Services landscape, positioning him as a trusted advisor and industry thought leader.