Hiring Guide for Medical Assistant {{mpg_city}}

How are organisations in Australia responding to the shortage of Medical Assistants?

Australia’s healthcare industry is transforming, with an unprecedented demand for skilled workers due to a growing and aging population. Although 14% of the workforce is in healthcare, the shortage of qualified professionals is increasing, leading to pressure from an aging workforce and retention challenges.

To tackle this shortage, many Australian institutions are looking overseas and outsourcing talent.  

If you’re thinking about going this route, make sure to pick a provider known for ethical practices, great benefits, and a supportive setup for remote teams—all while helping you save money.  

And don’t forget about data security; it’s crucial to partner with someone who has strong endpoint security, ISO certification, and reliable business continuity plans.  

A great Medical Assistant is crucial for keeping healthcare services in {{mpg_city}} running smoothly. Here’s a quick rundown of the essential skills they need for exceptional patient care:

• Medical support: They should be able to assist both primary care physicians and specialists effectively, with a clear understanding of the required time hours for the role. 
• Tools & software: Familiar with using Epic Systems, Cerner, Athenahealth, eClinicalWorks, and PracticeFusion. 
• Inventory and follow-up: Experienced in keeping track of medical supplies, organising meetings, and following up with patients. 
• Communication: Skilled in handling phone calls, talking to patients, and directing urgent calls to the appropriate doctors. 
• Patient file management: Capable of creating and updating patient files and sending prescriptions to pharmacies. 
• Scheduling and billing: Proficient in setting up appointments and managing medical billing and financial records. 
• Vendor and insurance coordination: Able to communicate efficiently with suppliers and health insurance companies.