Tailor-made solutions for your IT needs. From helpdesk to project management, Cloudstaff can help.
Improve operations and lower expenses by outsourcing the maintenance and support of your IT networks and operations with your very own dedicated team of IT professionals.
Get access to top global talent at a fraction of the regular cost when you build fully secure remote IT teams in the Philippines with Cloudstaff.
Your staff work exclusively for you from our secure offices while you maintain full control of your projects, operations, and intellectual property.
Building outsourced technical teams with Cloudstaff is the simple, affordable and secure way to support your business and maximize your returns.
Choose from high-level IT professionals who specialize in Help Desk Management, Application Systems Development, Maintenance, Database Administration and Quality Assurance.
Cloudstaff finds the staff you need, with the skills you require, who work the way you want to work.
Why businesses outsource MSP functions
Get more done
Many critical IT tasks are time consuming and resource intensive. Outsourcing select roles allows businesses to better manage their IT workflow.
Keeping services up
Outsourcing helps businesses extend their hours of operation. By making it affordable, businesses can have 24×7 monitoring and maintenance to ensure critical systems are always operational.
Be more competitive
Utilizing top talent in the Philippines saves your business up to 70% off regular costs and gives your business a competitive edge.
A few MSP roles we provide for customers
- Inbound and Outbound calls
- Incident Management / Ticket Management
- Internal and External Communication via Email
Level 01 IT operations
- Windows Desktop support, including Office and Office 365
- Software Updates
- User Access Control (individual)
- Minor Installations
- Password Management
Level 02 IT operations
- 2nd Level Escalation
- Complex Troubleshooting
- User Access Control (group)
- Software Update
- Installation (complex)
Level 03 IT operations
- Server Support
- Active Directory
- Network Support
- Security and Network-related Troubleshooting
- Core System Maintenance and Troubleshooting
- 24×7 Support and Maintenance
- Patch Installation
- RMM Troubleshooting
Tier 03 services
- Sales Support (Consult)
- Develops Processes
- Quality Management
- Provision of Tracking and Results
- Subject Matter Expert
- Software Migration
- Endpoint Staging
- New Application Roll Out
Sales and marketing
- MSP Success Pilot Assistance
- Dedicated Sales Coaches who will assist and help train to ensure that the company is achieving their sales goals
The staff we have hired to work with us at IT Smart Solutions have hit the ground running and have exceeded our expectations. We’re very excited to continue working with Cloudstaff and grow as a business and together as a team. I look forward to visiting again.
Why Cloudstaff is the right choice for MSPs
Experience & Expertise
With over 10 years of experience working with IT Support, Cloudstaff understands every aspect of the industry including helpdesk, network monitoring and server migration.
CompTIA and PCI
Cloudstaff is a CompTia member, conforms to ISO 9001 requirements, and is PCI-DSS certified.
Cloudstaff is an innovation company. Our customers get exclusive access to the latest custom-built technology that makes remote staff monitoring & management as easy as the push of a button.
Want to know how outsourcing can help with MSP functions?
Three steps to building your MSP team
Define your goals
Speak to Cloudstaff’s friendly business managers today and tell us what you need.
Select your staff
Our professional recruiters source and pre-screen the best talent for you to choose from.
Get to work
Your staff work exclusively for you, while we take care of all HR, payroll, and government compliance.
Find out more about outsourcing in the Philippines by downloading our free eBook. Learn about the culture, doing business in the region and what it takes to outsource successfully.
Cloudstaff innovation is a game changer. We provide a suite of tools, applications and processes that can dramatically increase visibility, efficiency and communication.
Find out more about Cloudstaff outsourcing in detail. Learn about our service offering, inclusions and pricing.