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Ecommerce2018-10-09T07:01:02+08:00

eCommerce businesses are always looking for ways to increase sales. To facilitate this growth, they need to extend their hours of operation and expand their customer support and online marketing teams to meet the demand.

Cloudstaff offers cost-effective eCommerce support that can dramatically boost online sales and help deliver the very best customer experience.

Cloudstaff is the right outsourcing partner for your eCommerce business. We provide eCommerce support solutions to businesses of all sizes, from small startups to large corporations. We can help you grow your online business.

Cloudstaff is a global company with extensive experience in eCommerce. Our highly specialized eCommerce division is solely dedicated to providing the best eCommerce support staff and tools for customers. We offer a full suite of workforce solutions specifically designed for eCommerce, including front and back office operations, online marketing, copywriting, SEO, graphic design, and development services.

Cloudstaff’s unique outsourcing platform is a framework designed to help customers get the most from outsourcing. We fully utilise technology to deliver the highest levels of efficiency, transparency and accountability. We combine the best people, our many years of industry experience, our custom technology – especially built for outsourcing, modern and secure workspaces, and industry specialists who will help you get the results you need. Our business is committed to your success.

A number of our customers are part of the “Top 500” US internet retailers and “Top 100” Amazon and eBay sellers.

Cloudstaff eCommerce Support provides cost-effective, highly skilled staff that can reduce customers’ labor costs by up to 60%

Why outsource your eCommerce support?

That is a pretty easy question to answer. Cloudstaff provides highly skilled, well-trained eCommerce support staff that can reduce your labor costs by up to 60%. But even more important than the money, is the time you save. By outsourcing the low-value, repetitive tasks that consume much of your key staff’s time, you allow them to focus on more important tasks, like growing your business. eCommerce support roles are perfect for outsourcing.

Do more, save money, save time.

We find that most eCommerce businesses need to extend their hours of operation to meet the demand over peak seasons, and need extra staff to handle customer requests and provide better customer support.

Finding skilled local staff during these holiday periods can be difficult and expensive. You also need additional office space, computers, high-speed internet access and a bunch of other tools.

Then you have to make sure they understand your product and your eCommerce platform.

Cloudstaff will take care of most of this for you.

More experience means less risk.

Cloudstaff’s eCommerce solution experts have experience in all of the industry standard eCommerce platforms.

They know how to get the most from your online store and are fully trained in customer service and issues resolution, product listing, store design, SEO and marketing.

Cloudstaff’s eCommerce specialists have an intimate knowledge of all the industry standard platforms, including:

  • Shopify
  • WooCommerce
  • BigCommerce
  • WIX
  • Volusion
  • ShopSite
  • 3Dcart
  • Magento
  • DemandWare
The right people with the right skills.

The Philippines is the obvious choice for most customer-facing outsourcing because of their excellent English, their commitment to education, the ease of entry for foreigners and the lower costs of labor.

Cloudstaff has thousands of candidates ready to fill just about any role you can think of.

A few roles perfect for eCommerce businesses:

  • Customer Support (Voice/Email/Social Media)
  • Store and Site Developers
  • Graphic Designers
  • Photo/Video Editors
  • Email Marketing Specialists
  • SEO Specialists
  • Brand Specialists
  • Researchers
  • Inventory Specialists
  • Business Development Specialists
  • Accountants
Get your team up and running – fast!

Cloudstaff has the right support staff for your eCommerce business – and they are ready to go right now. Depending on your needs, you could have a team up and running in just a week.

Cloudstaff will find you the right staff for the job, make sure they are ready to go, provide them with the tools they need to get the job done and will manage all HR and IT support functions. The only thing you need to worry about is managing their tasks. It could not be any easier.

Roles that will help you grow your eCommerce business

E-commerce Platform Specialist

Creates, manages and maintains stores; has an in-depth knowledge of major platforms including Shopify, WooCommerce, Magento, BigCommerce and more.

Operations Specialist

Manages backend functions; organizes product data; updates product listing data; monitors and manages feedback; actively reviews product listings; resolves issues.

Product Research Specialist

Researches products for product team; gathers product data; analyzes customer feedback per category.

Brand MAP Specialist

Enforces pricing on all online sales channels.

Brand Reputation Specialist

Protects your brand; moderates and responds to reviews, feedback, and comments.

Business Development Specialist (Lead Generation)

Finds new customers; conducts pre-qualification of leads for the sales.

Copywriter

Writes blogs and articles; produces product descriptions; creates advertising content.

Customer Support

Receives and responds to customer inquiries (voice/video calls, email, websites submissions, social media, live chat).

Email Marketing Specialist

Creates and manages email campaigns.

Graphic Designer

Designs stores, adverts, banners, websites, and collaterals.

Inventory Data Entry Specialist

Uploads and organizes supplier price lists.

Web Merchandiser (Product Lister)

Creates product listings for marketplaces such as Amazon, eBay, Sears, Newegg, and eCommerce stores.

Order Processor

Processes sales orders from all sales channels.

Photo Editor

Ensures images are optimised for fast loading, meet your brand requirements and are appealing to your audience.

Accountants

Manages finances and purchasing.

Purchasing Specialist

Prepares purchase orders for the purchasing team.

Retail Inventory Search Specialist

Finds new products and suppliers for the purchasing team.

SEO or PPC Specialist

Researches and applies product keywords; creates and manages PPC and SEO campaigns.

Social Media Specialist

Promotes business and products on social media platforms.

Video Editor

Creates engaging and educational videos for your products.

Web Developer

Develops and maintains your eCommerce sites and platform customisations.

App Developer

Creates mobile, web or desktop apps to extend your service offering and augment your eCommerce channels.

Mistakes made by a real eCommerce business owner

When I first launched my eCommerce company, I would list the items daily on eBay. But I needed to find a way to scale my business. I started looking for ways to list faster and more efficiently. I researched listing software so I could automate as many tasks as possible.

I had tested hundreds of different software packages, but the results varied dramatically and they often were expensive or locked me into long-term contracts. And the worst problem was that many resellers had exactly the same listing that I had.

Good listings
Good listings that sell cannot be automated, especially if you are a Private Label Seller, or your supplier gives you low-quality data.

I made the mistake of relying too much on software and listing automation, but I was able to solve my issues by outsourcing.

I had a team of five staff working in less than a year. They built 50,000+ listings with automotive fitment data, which is the hardest type of eBay listing to build. Sales soared, we were doing $500,000 a month.

Never rely on a single channel
I made another mistake, which almost put me out of business. I put most of my eggs in one basket – eBay.

Due to our business model and eBay changing their seller standards, we lost our Top-rated Seller status.

We were on a drop shipping model, and we would also buy items locally as the orders came in. Our suppliers gave us incorrect inventory counts, and customers were getting their orders late, our customer service and shipping ratings dropped.

So did our search rankings over the next few weeks, and we never recovered. Due to our low product margins of 5-10% after fees, a few months later, we were almost out of business.

“Cloudstaff eCommerce outsourcing solutions helped me solve these problems!”

The photo shown is not an actual customer – we just thought he looks cool!

Online Store Mistakes