eCommerce businesses are always looking for ways to increase sales. To facilitate this growth, they need to extend their hours of operation and expand their customer support and online marketing teams to meet the demand.
Cloudstaff offers cost-effective eCommerce support that can dramatically boost online sales and help deliver the very best customer experience.
Cloudstaff is the right outsourcing partner for your eCommerce business. We provide eCommerce support solutions to businesses of all sizes, from small startups to large corporations. We can help you grow your online business.
Cloudstaff is a global company with extensive experience in eCommerce. Our highly specialized eCommerce division is solely dedicated to providing the best eCommerce support staff and tools for customers. We offer a full suite of workforce solutions specifically designed for eCommerce, including front and back office operations, online marketing, copywriting, SEO, graphic design, and development services.
Cloudstaff’s unique outsourcing platform is a framework designed to help customers get the most from outsourcing. We fully utilise technology to deliver the highest levels of efficiency, transparency and accountability. We combine the best people, our many years of industry experience, our custom technology – especially built for outsourcing, modern and secure workspaces, and industry specialists who will help you get the results you need. Our business is committed to your success.
A number of our customers are part of the “Top 500” US internet retailers and “Top 100” Amazon and eBay sellers.
Cloudstaff eCommerce Support provides cost-effective, highly skilled staff that can reduce customers’ labor costs by up to 60%
Why outsource your eCommerce support?
That is a pretty easy question to answer. Cloudstaff provides highly skilled, well-trained eCommerce support staff that can reduce your labor costs by up to 60%. But even more important than the money, is the time you save. By outsourcing the low-value, repetitive tasks that consume much of your key staff’s time, you allow them to focus on more important tasks, like growing your business. eCommerce support roles are perfect for outsourcing.
Do more, save money, save time.
We find that most eCommerce businesses need to extend their hours of operation to meet the demand over peak seasons, and need extra staff to handle customer requests and provide better customer support.
Finding skilled local staff during these holiday periods can be difficult and expensive. You also need additional office space, computers, high-speed internet access and a bunch of other tools.
Then you have to make sure they understand your product and your eCommerce platform.
Cloudstaff will take care of most of this for you.
More experience means less risk.
Cloudstaff’s eCommerce solution experts have experience in all of the industry standard eCommerce platforms.
They know how to get the most from your online store and are fully trained in customer service and issues resolution, product listing, store design, SEO and marketing.
Cloudstaff’s eCommerce specialists have an intimate knowledge of all the industry standard platforms, including:
The right people with the right skills.
The Philippines is the obvious choice for most customer-facing outsourcing because of their excellent English, their commitment to education, the ease of entry for foreigners and the lower costs of labor.
Cloudstaff has thousands of candidates ready to fill just about any role you can think of.
A few roles perfect for eCommerce businesses:
- Customer Support (Voice/Email/Social Media)
- Store and Site Developers
- Graphic Designers
- Photo/Video Editors
- Email Marketing Specialists
- SEO Specialists
- Brand Specialists
- Inventory Specialists
- Business Development Specialists
Get your team up and running – fast!
Cloudstaff has the right support staff for your eCommerce business – and they are ready to go right now. Depending on your needs, you could have a team up and running in just a week.
Cloudstaff will find you the right staff for the job, make sure they are ready to go, provide them with the tools they need to get the job done and will manage all HR and IT support functions. The only thing you need to worry about is managing their tasks. It could not be any easier.
Roles that will help you grow your eCommerce business
E-commerce Platform Specialist
Creates, manages and maintains stores; has an in-depth knowledge of major platforms including Shopify, WooCommerce, Magento, BigCommerce and more.
Manages backend functions; organizes product data; updates product listing data; monitors and manages feedback; actively reviews product listings; resolves issues.
Product Research Specialist
Researches products for product team; gathers product data; analyzes customer feedback per category.
Brand MAP Specialist
Enforces pricing on all online sales channels.
Brand Reputation Specialist
Protects your brand; moderates and responds to reviews, feedback, and comments.
Business Development Specialist (Lead Generation)
Finds new customers; conducts pre-qualification of leads for the sales.
Writes blogs and articles; produces product descriptions; creates advertising content.
Receives and responds to customer inquiries (voice/video calls, email, websites submissions, social media, live chat).
Email Marketing Specialist
Creates and manages email campaigns.
Designs stores, adverts, banners, websites, and collaterals.
Inventory Data Entry Specialist
Uploads and organizes supplier price lists.
Web Merchandiser (Product Lister)
Creates product listings for marketplaces such as Amazon, eBay, Sears, Newegg, and eCommerce stores.
Processes sales orders from all sales channels.
Ensures images are optimised for fast loading, meet your brand requirements and are appealing to your audience.
Manages finances and purchasing.
Prepares purchase orders for the purchasing team.
Retail Inventory Search Specialist
Finds new products and suppliers for the purchasing team.
SEO or PPC Specialist
Researches and applies product keywords; creates and manages PPC and SEO campaigns.
Social Media Specialist
Promotes business and products on social media platforms.
Creates engaging and educational videos for your products.
Develops and maintains your eCommerce sites and platform customisations.
Creates mobile, web or desktop apps to extend your service offering and augment your eCommerce channels.