Built Builds Bigger: How a Values-Aligned Outsourcing Partnership Delivered Years of Steady Growth
About Built
Built is a 100% Australian-owned, digital-first construction contractor and one of Australia’s largest private construction groups, delivering large-scale new builds, complex refurbishments, and intricate fitouts across commercial, government, health, education, and defence sectors. With over 1,300 employees, a secured pipeline of $7.5 billion, and operations spanning Australia, New Zealand, and the United Kingdom, Built has grown steadily since 1998 by combining the scale of a tier-one contractor with a genuine commitment to innovation and community outcomes.
Industry
Construction
Company Size
Large
Year Partnered with Cloudstaff
2016
Location
Sydney, NSW, Australia
Cloudstaff Delivery Center
Philippines
The Situation
Built was growing rapidly and needed a reliable way to handle increased project demands without stretching their internal resources. By working with Cloudstaff, they added skilled professionals who integrated seamlessly into their workflows, improving efficiency and giving their team more time to focus on high-value tasks.
The Challenge
As one of Australia’s largest private construction groups, Built had earned a strong reputation for delivering large-scale projects across the commercial, government, health, education, and defense sectors. But as the pace of growth accelerated, the pressures behind the scenes began to mount. Three interconnected challenges were making it increasingly difficult to scale without compromising on quality or focus:
Capacity Constraints
Growing at pace across Australia, Built needed to supplement internal teams with skilled professionals to keep up with project demands without overextending existing staff
Construction Talent Shortage
A persistent shortage of qualified people in the Australian construction industry made building the right team through conventional hiring alone increasingly difficult
Focus Dilution
Routine tasks were consuming time that the in-house team needed for critical thinking, strategic work, and high-value project delivery
The Solution
Built chose Cloudstaff after recognizing a clear alignment in values around community, ethics, and people development. What began as a decision to supplement existing staff quickly became one of the most enduring partnerships in the business.
Cloudstaff selected based on shared values around community involvement, ethics, and people development
40 plus staff embedded across accounting, IT, digital transformation, and quantity surveying
Patient, collaborative onboarding allowing team members to absorb processes and grow into their roles
Near-zero turnover across the partnership reflecting genuine values alignment from the outset
Competitive edge gained in the Australian construction market through freed-up capacity for critical thinking
CS Academy and people-first culture keeping team members engaged, skilled, and committed throughout
Growth & Evolution
2016: Built considered outsourcing to facilitate growth and supplement staff during rapid expansion
Engaged Cloudstaff to supplement existing teams and develop new processes alongside them
Scope expanded across accounting, IT, digital transformation, and quantity surveying
40 plus Cloudstaffers now embedded across multiple disciplines contributing day to day
2026: Celebrated 10th anniversary of partnership with Cloudstaff
Virtually no turnover across the entire duration of the partnership
The Results
Cloudstaff helped Built supplement its internal team with skilled professionals who quickly became essential contributors. The competitive edge gained in the Australian construction market came not from adding more people, but from freeing the right people to focus on what matters most.
40
plus Cloudstaffers embedded across Built’s operations
Virtually
no turnover across the partnership
Disciplines
covered: accounting, IT, digital transformation, and quantity surveying
Critical thinking
time restored for the in-house team
Competitive
edge gained in a talent-short Australian construction market
Employment
shortage addressed with qualified, committed, long-term talent
“Cloudstaff helped us get that competitive edge within the Australian market because it’s allowed us to focus on really critical tasks within the business. It’s freed up time for critical thinking.”
Michael Grandish
Strategic Projects and Innovation Manager, Built
Built to Last
What began as a practical response to rapid growth has evolved into one of Built’s most enduring operational strengths. With 40 plus Cloudstaffers embedded across accounting, IT, digital transformation, and quantity surveying, the partnership has moved well beyond supplementing headcount into genuinely shaping how Built works and competes.
In a sector facing persistent talent shortages, Built’s ability to keep growing without compromising quality or critical thinking time reflects exactly what a well-matched remote staffing partnership can deliver.
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About Cloudstaff
Cloudstaff is a virtual staffing company connecting businesses with top global talent from a talent pool of 1M+ professionals, powered by its People + Tech model.
With over 20 delivery centers across the Philippines, India, Colombia, Kenya, and Sri Lanka, and dedicated onshore teams in the US, Australia, and the UK, Cloudstaff helps businesses across 34 countries build high-performing virtual teams across hundreds of roles. Learn more at cloudstaff.com.
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