Beyond the Headcount Problem: Why Debt Collection Companies Should Be Thinking Seriously About Global Staffing
By Jamar Mitchell I spend a lot of time talking with leaders running collections operations across the US. The conversations sound different on the surface: different portfolio types, different creditor relationships, different markets. But the underlying pressure is remarkably consistent right now. Volumes are up. Household debt in the US hit $17.5 trillion in late 2024, and delinquency rates […]