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James Gerard
Voice (CSR) Specialist
8 years of experience
James demonstrates a robust skillset with 8 years of experience in the BPO industry, showcasing strengths in customer support, ticket management, and escalation handling. His technical proficiency encompasses systems like Einstein and ACSR, while his soft skills emphasize communication, problem-solving, and client engagement. James excels in adapting to dynamic environments and innovating solutions to complex issues, aligning seamlessly with roles requiring leadership and adaptability.
| JX-750037 |
What I Bring to the Table
- Customer Service
- Escalation Management
- Shipment Tracking
- Data Entry
- Email Communication
- Inbound/Outbound Call Handling
- Container Management
- Problem Solving
- Back Office Operations
- Client Engagement
Here’s what people are saying
“With Cloudstaff we were able to find higher caliber candidates – either candidates with more experience or more professional. We’ve been really happy with the process.”
Tyler Jones
Director of Finance
One, Inc.
“The experience has been phenomenal. The quality of the candidates has been outstanding. The team here is very hard-working and dedicated to the company.”
Tim Gavin
Partner
Klein Hall
