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Mel Jun
BPO Voice (CSR) Specialist
5 years of experience
Mel is a highly adaptable and innovative team leader with over 5 years of experience in customer service and team management within the BPO industry. They possess strong leadership and coaching capabilities, proficient in KPI management and client communication. Mel excels in conflict resolution and customer-focused strategies, consistently enhancing service quality and efficiency. Technical proficiency includes CRM systems and multitasking software, complemented by exceptional communication and active listening skills.
JX-912696
What I Bring to the Table
- Leadership & Team Management
- Coaching & Development
- KPI & SLA Management
- Client Communication
- Reporting & Analysis
- Process Improvement
- Conflict Resolution
- Adaptability
- Customer Focus
- CRM Software and Systems
Here’s what people are saying
“With Cloudstaff we were able to find higher caliber candidates – either candidates with more experience or more professional. We’ve been really happy with the process.”
Tyler Jones
Director of Finance
One, Inc.
“The experience has been phenomenal. The quality of the candidates has been outstanding. The team here is very hard-working and dedicated to the company.”
Tim Gavin
Partner
Klein Hall
