General Outsourcing

By Rissa Gatdula-Lumontad Something fundamental is changing in how companies staff their captive back-office operations and shared services centers. For years, the default model was simple: build your center, hire permanent employees, scale internally. That approach is giving way to something more agile.  By 2026, one in four captive center roles will be contractual or flexible, […]

By Jomer Valencia Outsourcing has become a must-have strategy for businesses who want to simplify their operations, save money, and focus on what they do best. But here’s something to keep in mind: not all outsourcing providers deliver the same level of quality or value.  The key to making outsourcing work for you lies in

By Beth Ballesteros-Woods In August 2025, the New South Wales Court of Appeal ruled that Uber Australia must pay $81 million in payroll taxes on payments made to its drivers, rejecting Uber’s claim that it was merely a “payment collection agent.”   Uber may seek to appeal the decision to the High Court, and the Supreme

By Jomer Valencia Employee turnover rates pose a major challenge that business leaders must tackle head-on. It’s quite common to see some staff turnover from time to time, but failing to address it can result in the loss of valuable high-performing employees and significant harm to your company’s success.  A company’s turnover rate should be

By Rissa Gatdula-Lumontad The outsourcing boom is reshaping how businesses operate globally—but it’s also bringing new challenges. Australia’s Fair Work Commission recently made headlines by reclassifying an offshore worker as an employee, putting the spotlight on the risks of outsourcing. For employers, the compliance stakes are higher than ever. Common outsourcing risks and potential risks—such

By Rissa Gatdula-Lumontad As Australian companies increasingly turn to offshore talent to scale, many assume that overseas freelancers operate outside of Australia’s employment laws. But a recent ruling by the Fair Work Commission (FWC) has challenged that assumption—and exposed growing legal and tax risks for companies that engage offshore workers directly without local expertise.  In

By Marcial Wayan The digital world moves fast—fall behind, and you’re left in the dust. Success here isn’t just about mastering the tools; it’s about digital fluency—the power to create, connect, and problem-solve in real time. That’s where the Philippines steps in to give businesses the upper hand.  With a strong pool of tech-savvy professionals,

By Jomer Valencia Let’s face it, finding the right balance between cost-efficiency and quality can feel like trying to find a needle in a haystack. But what if there was a way to get the best of both worlds?  Unveil the potential of Colombia – a South American powerhouse that’s quickly becoming a favorite destination