Many companies do not get the full value from outsourcing, and it is a direct result of the way they’re managing their remote teams. A remote workforce can add tremendous value to a business, but only if they are managed the right way.
Outsourcing remote teams is a great strategy for businesses to maintain continual growth, even during challenging economic environments. It helps them be more competitive, scale faster and be more agile, reducing labor costs, providing access to an enormous pool of high-quality talent, making it easy to support additional time zones and helping them scale. It also helps reduce the need for costly office space and reduces staff support and other overheads that are often overlooked.
While the benefits of outsourcing are compelling, it does require a little effort to really take advantage of the opportunities it offers. Even when you’ve built your perfect remote team of great staff, without the right set of tools, structured processes or workflows, you might not get the levels of productivity and efficiency that could be easily achieved with a few simple management tips.
So how can you ensure that your remote team stays productive and connected regardless of where they are in the world? We’ve listed a few simple guidelines that you can easily implement in your remote team management strategy.
5 essential tips for managing remote teams
- See how they’re doing.
Not everyone thrives in the same work environment. While some of your staff can be a lot more productive when working from home, others may still prefer to work in the office with minimal distractions. As a business manager, you need to keep connected with your team or have a team lead provide you with their feedback. You need to understand what they need to stay engaged and reach their potential, whether they’re sitting in an office or at home. If they’re working remotely, you could give them the opportunity to work in the office for a couple of days a week, or vice versa. This small investment in time can result in massive improvements in recurring productivity.
- Have a chat with them.
Trusting your team that they can do their job effectively with minimal management contact is extremely important when outsourcing, but there are benefits in maintaining an active relationship with them. Having a quick chat with your team even once or twice a week can help you keep track of project status, challenges, goals and achievements. For instance, you can schedule a 10 to 15-minute video call at 8 in the morning on Mondays to go over your goals for the week and another video meeting on Fridays to evaluate the outcomes and to ease up as well. Here are a few other tips on how you can start your day with your remote team.
- Make good use of tools and technology.
Video chats and instant messaging have made it easy for business managers to stay connected with their remote employees at all times. There’s a wide range of online communication tools such as video and messaging apps, file-sharing apps, and project management apps that promote productivity and improve efficiency, reporting and transparency.
- Nurture their skills through training.
The pandemic has driven businesses to shift into the digital space and it has created a great opportunity for people to upskill and reskill. Encouraging your remote staff to attend online training or webinars promotes staff loyalty and engagement, but more than that, you will continuously benefit from the new skills and experience that your team brings back to your company. Remember that when you arm your staff with knowledge and skills you end up with a much stronger and capable workforce that will help your business scale and deliver better outcomes.
- Build an exceptional work culture.
Managing remote teams isn’t just about finding ways to ensure that your team delivers a list of tasks. It’s about sharing information, celebrating milestones and recognizing achievements. If you’re able to hit your marks for the week, share that with your team. At Cloudstaff, we celebrate company achievements with staff through annual team buildings, year-end parties and breakout sessions as part of our corporate culture. While it helps improve staff retention, it’s also an opportunity for both our customers and staff to strengthen and create new relationships, and further promote collaboration. Building a positive workplace adds tremendous value to the overall outsourcing experience.
Looking for other outsourcing tips and strategies?
Cloudstaff’s outsourcing experts are always available to help. We’ve been setting up teams of outsourced staff in the Philippines for over 10 years for companies of all sizes. From helping you get started, to fine-tuning high-performance teams, we are always happy to share our experience with you. Speak with us today.